We want to make your shopping experience as smooth and enjoyable as possible! If for any reason you need a refund, here’s what you need to know:
📌 Refund Eligibility
We offer refunds under specific circumstances. Refunds are generally only applicable in the following cases:
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If the item is damaged or faulty upon arrival.
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If the item was received incorrectly or is not what was originally ordered.
Refunds will be issued to the original payment method used during the purchase. Please note that refunds may take up to 14 business days to process depending on your payment provider.
💳 How Refunds Are Processed
1️⃣ Request a refund by filling up our request form here. Please explain the reason for the refund and provide the necessary details, including your order number and supporting photos if applicable.
2️⃣ If eligible, your refund will be processed and credited back to the original payment method. You will get a confirmation email stating that your refund is successful.
3️⃣ Please note, any shipping fees are non-refundable, and if the return is due to a change of mind, we may deduct the return shipping fee from your refund.
❌ Non-Refundable Items
Unfortunately, we are unable to offer refunds on the following items:
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Items purchased with promo codes if the promo terms state that no refunds are allowed.
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Gift cards, innerwear, jewelry, swimwear, accessories, lifestyle, or gift items.
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Items bought during clearance or final sale.
⏰ Refund Timeline
Once your refund has been processed, it may take 5-14 business days for the amount to reflect in your account, depending on your payment provider. If you have any concerns, feel free to contact us for assistance.
⚠️ Important Notes
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Refunds are only processed after we receive and inspect the returned items.
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Delivery fees are non-refundable in all cases.
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If you are eligible for a refund, but the payment method is no longer valid (e.g., closed bank accounts or expired cards), please contact our customer service for alternative solutions.
If you have any questions or need assistance, our customer support team 💬 is always here to help! 😊