👗 Returns vs 💸 Refunds — What’s the Difference?
Yes dear, we know policies can sometimes be as tricky as pairing heels with cobblestones. So let’s break it down nice and easy!
💸 Refunds — Only for Oopsie Orders
We offer refunds only for these rare (but unfortunate) moments:
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You received an incorrect item
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Your item arrived damaged or defective
If that’s you, don’t stress — just drop your Order ID into our chat and we’ll get the ball rolling. Our glam squad (a.k.a. support team) will file a ticket and help you sort that refund fast. 💨
⚠️ Heads up: Refunds will be issued back via your original payment method once we've verified the issue. No exchanges or store credit in these cases — just a clean refund.
🔁 Returns — When It’s Just Not Your Vibe
Changed your mind? Got the wrong size? Style not quite serving looks?
We gotchu. You can return your eligible items within 30 days, for a full refund - yes you heard us right!
Here’s the checklist for returnable items:
✔️ Unworn
✔️ Unwashed
✔️ Tags still attached
✔️ Not in our exclusion list (like underwear, swimwear, accessories)
📦 Return options include:
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Drop-off at designated collection points
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Return by mail
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See full how-to in our [Return Guide]
❌ What’s Not Returnable
Just so you know, these items can’t be returned:
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Innerwear (ew hygiene, right?)
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Sale items or items bought with final-sale promo codes
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Gifts, accessories, and anything altered or damaged after delivery
Still not sure if your item qualifies? Hit us up on chat — we’ll walk you through it like your virtual personal shopper. 🛍️💁♀️